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Returns

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zayacollective.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zayacollective.com.


Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Refunds

We do not accept refunds unless the item arrived faulty or damaged, and cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 
You will receive a store credit once your item has been returned and in acceptable condition.

We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be immediately issued a credit via email. There is no expiry date on store credits.